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Selecting any of these entries opens the corresponding page. Another icon, which is unique to FreeTaxUSA, links to an audit trail feature, which shows a history of all your actions on the site. You can also open a comprehensive list of tax topics covered by the site and jump to one by clicking on it (if you've visited that area already). You can bookmark a page to remind yourself that you need to attend to something there before you complete your return. Sometimes it's worthwhile to offer users multiple paths to the same information and to display every available tool on every screen.įor example, there are a few useful icons at the top of the page, which, as I said, many services have removed. However, some services, such as H&R Block, have gotten rid of these features in favor of cleaner, less busy screens. Clicking on one takes you to the corresponding screen.įreeTaxUSA incorporates some of the best tax preparation conventions I've seen on tax preparation services over the years. Submenus under each section show a comprehensive list of that section's topics, with check marks next to those you've completed. While I've occasionally been tripped up by confusing or malfunctioning navigation on some services, that never happened when I was testing FreeTaxUSA.Ī horizontal toolbar across the top divides the site into logical groupings that follow the path of the 1040: Personal, Income, Deductions/Credits, Misc(ellaneous), Summary, State, and Filing.

There's a quick, optional, one-screen tour that's worth taking, though the service is well designed and intuitive even if you skip it. When you come to the end of the process, most services make a careful pass through your return to look for errors and omissions, transfer the applicable data to any state return you must submit, and help you print or electronically file your approved return.įreeTaxUSA begins with a good introductory screen that explains navigation tools and support options. Supplemental help is always available via email and sometimes online chat, phone calls, or even screen sharing. The questions and statements on each screen are mostly written in plain, understandable language, and you only have to supply answers by checking boxes, making selections from lists, or entering data. Many taxpayers have taken on side gigs in this uncertain economy, and some other tax preparation services charge hefty fees if you have to file a Schedule C.Īll the services we test rely on step-by-step wizards that walk you through the tax topics that apply to you. FreeTaxUSA is an especially good bargain if you have to file as self-employed. Still, it's a strong option, one of the best tax preparation websites for the budget-conscious taxpayer who wants easily accessible explanations of topics and comprehensive coverage. Otherwise, the site looks and works much like it did in the 2020 tax year.

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And the company has rolled out professional tax help by phone, chat, or screen share for a flat fee of $24.99. The service has, of course, been modified to incorporate changes to the tax code, and it includes many smaller changes and tweaks. The user experience it provides isn't the most elegant among the services we tested (that designation belongs to TurboTax, our Editors’ Choice winner), but we didn't encounter any problems or navigation confusion in our initial testing.

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It's fast, easy to use, and provides more help than we would expect from a free product that covers so much ground. You can use it to file your federal taxes for free, and it supports all major IRS forms and schedules, except for a handful of less common ones. If your budget is tight, FreeTaxUSA should be one of your top contenders when you're choosing a tax preparation service for tax year 2021.

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